Get in Touch With Us

Got a question about something you've read on merseysidefencing.co.uk, spotted an error, or want to flag a change at one of the casinos we cover? This page explains how to reach us, what we can help with, and what we can't.

How to Reach Our Team

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific page or offer, mention it in your message so we can check the right details before responding.

We are a small editorial team, not a casino operator, so we cannot access anyone's account, process a withdrawal, or resolve a dispute with a gambling site on your behalf. If your query relates to your own account, deposit, bonus or withdrawal at a casino, you will need to contact that operator's own customer support directly, or use the escalation routes explained below.

What We Can Help With

• Content questions — if something in our guides to casinos not on GamStop, wagering requirements or payment methods is unclear, ask and we'll explain it in plain terms.
• Corrections — bonus terms, licensing details and payment options at casinos not on GamStop change regularly. If you've noticed something on our site that looks out of date, tell us and we will review it against current evidence.
• Feedback and suggestions — if there's a topic on online casinos, sports betting or payments you'd like us to cover in more depth, let us know.
• Editorial and partnership enquiries — organisations wanting to discuss working with us should introduce themselves and explain what they have in mind.
• Concerns about gambling harm — if you or someone you know is struggling with their gambling, mention this in your message and we will point you towards independent support services such as GamCare or GAMSTOP.

What We Cannot Do

To be clear about the limits of this contact channel:

• We cannot process, chase or reverse a withdrawal at any casino, including any listed on our Best Non GamStop Casinos 2026 page.
• We cannot verify your identity documents or complete KYC checks on a casino's behalf.
• We do not have the authority to overturn a casino's decision on a bonus, wagering requirement or account restriction.
• We are not a UK Gambling Commission service and cannot register a formal complaint against a licensed operator for you.

Casinos not on GamStop typically hold licences from overseas regulators rather than the UK Gambling Commission, so the complaints route differs from a UK-licensed site. If you have an unresolved dispute with an operator, check that casino's own complaints procedure first, then, where the casino holds an overseas licence, that regulator's dispute process — details are usually published in the casino's terms and conditions.

Getting Help With Gambling Concerns

If gambling has become a worry for you, we would rather you contact one of the following organisations directly than wait for a reply from us:

• GamCare — free, confidential advice and support for anyone affected by gambling harm in the UK.
• GAMSTOP — the free self-exclusion scheme covering UK-licensed gambling sites; it does not cover casinos operating outside UK Gambling Commission licensing, which is why some readers seek out non GamStop casinos in the first place.

We cover self-exclusion, deposit and loss limits, and gambling blocking software across our site because these protections matter regardless of where a casino is licensed. If you'd like guidance on choosing between operators with these safeguards in mind, our Best Non GamStop Casinos 2026 guide sets out what to look for.

Before You Write to Us

A few details help us respond faster and more usefully:

1. Tell us which page or casino your message relates to, if applicable.
2. Explain what you were looking for or expecting to find.
3. Let us know whether you're reporting an error, asking a question, or giving feedback.
4. Avoid sending account passwords, payment card details or identity documents by email — we never need these and won't ask for them.

What Happens After You Get in Touch

Every message is read by a real member of our editorial team, not an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods. If your message points to something that needs correcting on the site, we will investigate against current sources before making any change, and we'll let you know the outcome where practical.

Our editorial approach relies on this kind of feedback loop. Terms at casinos not on GamStop, including welcome offers, wagering requirements and payment options, shift often enough that reader input genuinely helps keep our research current.